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The brand new Student education loans Business (SLC) informed me that, according to HM Money and you will Customs’s info, Really don’t occur

The brand new Student education loans Business (SLC) informed me that, according to HM Money and you will Customs’s info, Really don’t occur

I was settling my education loan due to the fact 2010 during the month-to-month instalments of more than ?two hundred thru PAYE, the equilibrium continues to grow and you may focus charge are ballooning

The issue appears to have began once i altered work in 2012. 3 years later, I came across you to nothing out of my money was actually put on my account.

HMRC insisted it had been an issue getting SLC. I delivered four years’ worth of payslips so you’re able to SLC twice (they lost the original package) and you will, immediately after 1 year, ?several,366 try subtracted out of my loans. You to did not through the collective focus fees. SLC insisted I found myself responsible for these types of while they had been used on an enthusiastic wrongly excessive harmony.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London

SLC passed me personally on to HMRC, which guaranteed an unexpected study. It would appear that after you altered work the federal insurance coverage number is actually merged that have an excellent stranger’s, therefore payments was sitting during the limbo having 9 years that have focus racking up toward balance one, but for brand new mistake, need already been paid. What is it really is shocking is that SLC and you can HMRC attempted to offload your onto one another toward half dozen ages which you have tried to manage the issue, and you may step was just drawn as i had inside.

I have also set up an excellent ?400 redress payment, and place methods in place to avoid a reoccurrence with the matter.” SLC, and that don’t give a comment, has actually at the same time felt like you are obligated to pay ?step one,800, however, possess but really to spell it out whether this consists of the latest unfairly used desire. Obviously, need the unsubstantiated sum written out-of. Your predicament will be frustrating adequate when it is a one-of. But not, other graduates enjoys reported in my opinion that they’re being recharged to own debts they will have currently paid down, or prohibited of checking its equilibrium.

Londoner Le received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC says: “We apologise and also updated all of our suggestions to echo the brand new student loan repayments made to big date

“Inside my final telephone call that have SLC, they said this may perhaps not promote anymore information about so it mystical loan and this all of the this may do are alert payday loans Sidney OH HMRC once more, however, this should fill up so you’re able to two months. HMRC says they has not read of SLC. So I’m stuck during the a great bureaucratic headache that has, yet, cost me ?2,000 that i normally ill pay for.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.

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